End User Support Engineer (Fintech)

Location: Onsite in the Bristol office, Bristol, BS2 0TR, United Kingdom. Permanent full-time role, Monday to Friday, 37.5 hours per week; occasional out-of-hours work is expected for upgrades, incidents, fixes, and office alterations.

Company

hirify.global is a leading FinTech company undergoing a technology transformation.

What you will do

• Troubleshoot and resolve technical issues across end-user hardware and software, including Windows and Mac environments.
• Lead the end-user asset management lifecycle, including laptop builds with Intune and collaboration with a third-party delivery partner.
• Manage joiner and mover processes, prepare and ship devices before start dates, and conduct remote laptop handovers for VIP users.
• Record and manage actions in the ITSM tool, keep colleagues informed, resolve incidents within SLA, and support the Tech Bar.
• Maintain and support office end-user devices and contribute to proactive service improvements.
• Lead end-user refresh and continuous improvement projects; occasionally oversee contractor installations outside core business hours.

Requirements

• At least 4 years of previous experience in an IT technical support role.
• Excellent knowledge of Microsoft Office 365 and Microsoft operating systems.
• Strong working knowledge of Microsoft Intune, IT tools, Active Directory, and Azure AD.
• Understanding of ITIL; ITIL Foundation is desirable.
• Excellent communication skills, a customer-focused approach, and a positive attitude.
• Ability to plan, prioritise, and complete work independently.
• Willingness to work with other technologies and adapt to changing requirements and priorities.
• Ability to resolve issues or develop workarounds under pressure.

Nice to have

• Experience with ITSM tools such as ServiceNow.
• Experience with Microsoft Autopilot, Microsoft Defender, JAMF, Apple Mac OSX, Apple iOS, Microsoft Teams Rooms, and networking technologies such as TCP/IP and VLANs.

Culture & Benefits

• Permanent full-time employment with occasional out-of-hours work; flexible or part-time arrangements may be available by agreement.
• Discretionary annual bonus, annual pay review, and 25 days of holiday plus bank holidays and one additional Christmas closure day.
• Option to purchase up to five additional holiday days, enhanced parental leave, pension contributions of up to 11%, income protection, and life insurance.
• Private medical insurance, healthcare cash plans, health screening, mental health counselling, and remote GP support.
• On-site gym, Wellhub access, travel-to-work schemes, bike storage, shower facilities, subsidised refreshments, and two paid volunteering days annually.
• Inclusive employer committed to accessible recruitment; employment sponsorship is not available.

Hiring process

• One-stage, 50-minute onsite interview.
• Applicants requiring an adjustment during recruitment should notify the Recruitment & Onboarding team.