IT Support Technician (Windows)

Location: Coventry site, United Kingdom; on-site

Annual salary: £26,500–£28,000 depending on experience

Company

hirify.global provides scientific testing and data-driven insights through a global team focused on building a healthier future.

What you will do

• Log and resolve helpdesk incidents and service requests, communicating solutions clearly.
• Build, install, maintain, and support laptops, desktops, phones, printers, and server room equipment.
• Assist with IT projects, upgrades, maintenance, and backup activities.
• Maintain IT equipment inventories, order components, and keep the server room and supplies organised.
• Work with third-party vendors and travel to other sites when remote support is not possible.

Requirements

• At least 1 year of experience supporting Windows environments and a good understanding of user needs.
• Knowledge of Windows OS, Windows Server, Active Directory, and Group Policy Manager.
• Understanding of virtualisation with Hyper-V or VMware and basic TCP/IP networking troubleshooting.
• Experience with Microsoft Office, Adobe applications, backup technologies, and helpdesk ticketing systems.
• Basic knowledge of ITIL, Office 365, Teams, Exchange Admin, and SharePoint.
• Strong troubleshooting, problem-solving, prioritisation, deadline-management, and communication skills, with a team-oriented approach.
• Experience working with hardware vendors and third-party providers.
• Full UK driving licence is mandatory.
• Eligibility requires UK citizenship or permanent residence, or a valid or obtainable UK working visa.

Culture & Benefits

• Full-time, permanent employment, 37 hours per week, Monday to Friday.
• 25 days of annual leave rising to 30, plus 8 public holidays, with the option to buy additional leave.
• Enhanced company sick pay, salary progression based on technical and behavioural competencies, and recognition awards.
• Perkbox discounts and wellness support, learning and study support, group personal pension, and on-site parking.
• Inclusive workplace with reasonable adjustments available during recruitment.

Hiring process

• Apply online with a resume and cover letter demonstrating motivation and ability to meet the role requirements.