Service Desk Analyst (Microsoft 365)

Location: Knutsford, Cheshire, United Kingdom; full-time, permanent, onsite role.

Company

hirify.global is a global engineering services company supporting complex offshore energy projects and customers across Energy, Defence, and Maritime Transport.

What you will do

• Act as a key point of contact for IT issues and support queries across the business.
• Provide technical support for hardware, software, Microsoft 365, and end-user devices, resolving requests at first contact where possible.
• Log, prioritise, manage, and own incidents through resolution, keeping users updated and assigning appropriate SLAs.
• Assess incident impact and escalate complex issues to internal technical teams or third-party suppliers.
• Maintain support documentation, SOPs, knowledge articles, and IT asset information.
• Contribute to reporting, knowledge sharing, continuous service improvement, and identification of recurring issues.

Requirements

• Experience working in a Service Desk or IT Support environment.
• Strong troubleshooting and problem-solving skills across a range of IT issues.
• Experience in a structured Service Management environment, including Incident Management processes and SLAs.
• Experience using Service Desk or ticketing systems and maintaining accurate support records.
• Excellent written and verbal communication, a strong customer-service mindset, and a professional, friendly approach.
• Ability to take ownership of issues through resolution and work effectively with colleagues, technical teams, and third-party suppliers.
• Strong attention to detail and willingness to learn and develop.

Nice to have

• Experience with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint Online.
• Experience with Microsoft Entra ID, Intune, managed Windows 11 devices, Active Directory, DNS, DHCP, and networking fundamentals.
• Knowledge of Azure identity and authentication services, SharePoint Online permissions, Microsoft Defender, endpoint security, hybrid cloud environments, and cybersecurity best practices.

Culture & Benefits

• Competitive benefits tailored to the division.
• Career growth opportunities and visibility across the organisation.
• Supportive and inclusive culture that values ideas and contributions.
• Work supporting safety, innovation, and global capability.
• hirify.global is a Disability Confident employer and supports an accessible and inclusive recruitment experience in the UK.

Hiring process

• Apply through the vacancy listing; applications may close early due to volume, so early application is encouraged.