IT Support Technician / Service Desk Analyst (3-Month Temporary Contract) (Microsoft 365)

Location: South Shields, United Kingdom; hybrid options available. Monday–Friday rotating shifts, including 8am–4pm and 9am–5pm coverage and participation in an on-call rota. Occasional onsite support may be required.

Salary: Competitive hourly/daily rate plus benefits.

Company

hirify.global is recruiting for an established organisation with an internal technology team supporting business users and IT projects.

What you will do

• Provide first- and second-line IT support and deliver remote, telephone, and occasional onsite assistance.
• Log, manage, monitor, and resolve incidents and service requests through the helpdesk ticketing system.
• Troubleshoot Windows, Microsoft 365, Outlook, Office applications, hardware, software, networking, wireless, printers, peripherals, and telephony systems.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage IT onboarding and offboarding, including hardware deployment, software setup, and user permissions.
• Maintain incident and asset records, work with third-party suppliers, escalate complex issues, and support IT projects and technology improvements.

Requirements

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft 365, Outlook, and Office applications.
• Experience with IT ticketing or incident management systems.
• Knowledge of hardware diagnostics, software support, printers, peripherals, wireless technologies, and telephony systems.
• Excellent verbal and written communication skills, with the ability to support users with varying levels of technical knowledge.
• Strong problem-solving, fault-finding, organisational, prioritisation, and record-keeping skills.
• GCSEs or equivalent, including Maths and English.
• Full UK Driving Licence.

Culture & Benefits

• Initial 3-month temporary contract with potential for extension.
• Immediate start available.
• Exposure to a varied technology environment and opportunities to gain project and infrastructure experience.
• Supportive and collaborative team culture.
• Rotating helpdesk shifts and participation in the on-call support rota.