Implementation Executive

Location: Poland; other location: United Kingdom

Company

hirify.global provides business travel services and travel program solutions.

What you will do

• Lead implementation project plans from kick-off through launch, maintaining timelines and stakeholder accountability.
• Facilitate client and internal kick-offs, status meetings, workshops, and handovers between Sales, Implementation, and Account Management.
• Identify risks and blockers, escalate early, and drive resolution.
• Advise clients on travel policies, approval workflows, program structure, and launch decisions using data and best practices.
• Configure client sites using templates and settings for policies, approvals, traveler groups, and reporting fields.
• Run error and exception reports, correct basic Excel data issues, coordinate SSO, HR feed, and negotiated-rate integrations, and maintain project records in Salesforce, Smartsheet, and related systems.

Requirements

• Proven ability to manage structured, multi-stakeholder projects to deadlines, ideally in implementation, onboarding, or customer success.
• Confidence leading senior or strong-willed stakeholders while maintaining customer focus and a firm expert perspective.
• Comfort creating urgency, using scarcity to drive decisions, and negotiating unreasonable client requests without damaging relationships.
• Excellent facilitation, written documentation, status reporting, and presentation skills for audiences ranging from end users to executive sponsors.
• Ability to diagnose blockers, make decisions under ambiguity, balance firmness with flexibility, and escalate appropriately.
• Hands-on experience in a SaaS or B2B platform environment, including configuring settings, managing permissions, or running reports.
• Confidence working with exported data in Excel and correcting basic formatting and data-quality issues.
• Proficiency in MS Office and project-tracking tools such as Smartsheet or MS Project.

Nice to have

• Direct experience with an online travel platform.
• CRM experience, such as Salesforce.

Culture & Benefits

• Inclusive and collaborative culture where colleagues can contribute and connect through Inclusion Groups.
• Country-tailored health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel deals on flights, hotels, cruises, and car rentals.
• Access to more than 20,000 learning courses, leadership programs, and internal career opportunities.
• Equal employment consideration and reasonable accommodation for qualified individuals with disabilities.