Manager, Service Transformation (AI)

Location: Tempe, Arizona, United States; hybrid schedule with 3 days of in-office work per week, including Thursdays

Base pay: $87,188–$114,434 per year in most locations; $96,876–$127,149 per year in California, Connecticut, New Jersey, New York, and Washington.

Company

hirify.global is a health insurance company built around a full-stack technology platform and a focus on serving members.

What you will do

• Lead end-to-end cross-functional implementations and projects, including planning, stakeholder engagement, collaboration, edge-case mitigation, and on-time delivery.
• Advance the Service Forward contact-center model by balancing human service with AI-enabled automation.
• Evaluate departmental performance through data and metrics analysis and support mitigation strategy development.
• Develop implementation, communications, program, change-management, and risk-mitigation strategies with internal and external stakeholders.
• Mentor team members, support professional development, and potentially oversee direct reports.
• Ensure compliance with applicable laws and regulations and perform other assigned duties.

Requirements

• 4+ years of experience in program management.
• 3+ years of experience delivering projects or programs.

Nice to have

• Experience using data and metrics to drive program improvements.
• Experience in a fast-paced operations environment.
• Experience executing enterprise-wide initiatives, including project planning, resource coordination, implementation management, process development, and ongoing support.
• Master's degree.
• PMP or other program management certification.
• Lean or Six Sigma certification.
• Healthcare experience in health insurance, health systems, or healthcare consulting.

Culture & Benefits

• Hybrid work arrangement with a required Thursday office day and two flexible additional office days.
• Full-time employees receive medical, dental, and vision benefits, paid sick time, paid parental leave, and 11 paid holidays.
• Benefits include 401(k) participation, life and disability insurance, paid wellness time, and reimbursements.
• Unlimited vacation program and eligibility for annual performance bonuses.
• Equal opportunity environment focused on belonging, support, and authentic participation.