Senior/Staff Product Manager, Client (AI)

Location: Hybrid schedule of 4 days per week in the NYC office; candidates must be located within 75 minutes' commuting distance and authorized to work in the United States.

Salary: $125,000–$225,000 annual base compensation, determined based on location, experience, expertise, internal pay equity, and other business considerations.

Company

hirify.global provides personalized virtual behavioral healthcare for people with complex mental health, substance use, and eating disorder needs.

What you will do

• Own product strategy, roadmap, and outcomes for the non-clinical client experience from intake through aftercare.
• Lead a cross-functional pod of engineering, design, and AI-agent vendor partners.
• Build agentic client support, communications infrastructure, care-center and in-app experiences, and aftercare transitions.
• Partner with CX, Care Experience, Care Navigation, Health Information Management, Clinical, and RCM leaders to identify friction and deliver measurable product solutions.
• Define and track client and parent NPS, care delivery cost per session, DAUs, automation rate, and quality SLAs.
• Evaluate AI and communications vendors, including build-versus-buy decisions, evaluations, and performance accountability.

Requirements

• 6+ years of product management experience, ideally with consumer-facing or digital health products.
• Track record of shipping AI/LLM-powered products, with hands-on comfort with agent design, evaluations, and vendor trade-offs.
• Experience building 0→1 products and defining new areas under significant ambiguity.
• Ability to lead cross-functional teams and influence senior stakeholders beyond the direct pod.
• Strong analytical skills using SQL and BI tools, with an outcome-driven approach to prioritization.
• Excellent written communication, including clear PRDs and strategy documents.
• Healthcare, behavioral health, or regulated-industry experience is preferred.
• Communications, support, or engagement platform experience, including tools such as Twilio, Zendesk, CRM, or in-app messaging, is a plus.
• Native or bilingual English proficiency and authorization to work in the United States.
• Must work four days per week from the NYC office and live within 75 minutes' commuting distance.

Culture & Benefits

• Full-time, exempt employees receive comprehensive benefits.
• Values include connection, evidence-informed curiosity, and urgency in addressing the mental health crisis.
• Hybrid work arrangement with regular NYC office attendance.