Associate Business Analytics Analyst

Location: Leeds, United Kingdom; hybrid

Company

hirify.global supports Customer Operations through performance reporting, customer-experience insight, and data-informed decision-making.

What you will do

• Produce daily, weekly, and monthly reporting on performance and customer experience.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Develop and improve reporting processes, tools, and outputs.
• Work with Excel and different data sources while developing knowledge of Power BI, SQL, and Snowflake.
• Work with stakeholders across the business to understand reporting needs and turn data into useful insight.

Requirements

• Analytical and curious mindset with an interest in working with data and solving problems.
• Good numerical skills and the ability to interpret data and identify trends or patterns.
• Some experience using Excel to work with and analyse data.
• Ability to communicate information clearly and build relationships with different stakeholders.
• Interest in developing knowledge of data, reporting, and visualisation tools.

Nice to have

• Exposure to Power BI, SQL, or Snowflake through work, university, personal projects, or other learning.
• Experience collecting, analysing, or presenting data through surveys, research, projects, or reporting.
• Knowledge of Financial Services, Customer Operations, or contact centre environments.
• Experience creating reports or data visualisations.

Culture & Benefits

• Permanent, full-time position with a hybrid working arrangement.
• Inclusive working culture focused on diversity and equal opportunity.
• Reasonable adjustments are available for candidates with disabilities or caring responsibilities during the application and interview process.