Director, Chapter Lead, Sales & Advice Capability Development

Location: Toronto, ON, Canada; hybrid work with 1–3 days per week on-site at Toronto-81 Bay

Company

hirify.global is a relationship-oriented bank focused on modern client advice, sales experiences, and meaningful financial services.

What you will do

• Set the framework and design principles for sales and advice capability development across Banking Centre roles and leaders.
• Build role-based learning journeys that improve advice-based sales performance, client interactions, execution discipline, and progression from foundational capability to mastery.
• Integrate practice, reinforcement, role play, simulation, and business-led application into capability development.
• Strengthen leader coaching capability and adoption of tools, systems, workflows, compliance requirements, and business routines.
• Partner with Human Resources Learning & Development and stakeholders to connect onboarding with in-role mastery and contribute expertise to priority squad initiatives.
• Lead and develop a high-performing Chapter of sales and advice capability specialists in a collaborative, matrixed environment.

Requirements

• 5–7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field.
• At least 3 years of direct and/or indirect people leadership experience.
• Experience leading diverse, high-performing teams while balancing people leadership with hands-on delivery.
• Demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability.
• Ability to investigate complex problems, interpret data, and turn business priorities into practical capability solutions.
• Strong stakeholder management, communication, facilitation, influencing, collaboration, and relationship-building skills.
• Ability to work effectively across complex, matrixed environments and improve client outcomes and business performance.
• Must be legally eligible to work at the specified Canadian location and, where applicable, hold a valid work or study permit.

Nice to have

• Experience in regulated financial services, agile operating models, and business transformation initiatives.

Culture & Benefits

• Hybrid work arrangement with flexibility to manage work activities and 1–3 on-site days per week.
• Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and recognition programs.
• Inclusive and accessible candidate and employee experience.
• Opportunities for growth and development, including a paid Purpose Day.
• Regular employment with 37.5 weekly hours.

Hiring process

• The process may include an attribute-based assessment and skills tests, including simulations, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.