Account Director (Customer Experience/Branding & Communications)

Location: Tokyo, Japan; hybrid work with required in-office days

Company

hirify.global is a global creative and consulting agency delivering customer experiences, brand communications, and digital solutions for Japanese and international markets.

What you will do

• Lead customer experience consulting and execution, branding and communications, or both, from strategy through delivery.
• Manage client relationships as the primary point of contact and align consulting services with strategic objectives.
• Identify upselling and cross-selling opportunities and collaborate with sales teams to achieve revenue goals.
• Oversee project scope, delivery, resources, timelines, and quality in collaboration with project managers.
• Present strategies and recommendations clearly to stakeholders and adapt presentations to different audiences.
• Guide, mentor, and develop cross-functional strategists, consultants, and specialists.

Requirements

• 10+ years of experience working with large Japanese enterprises or international clients.
• Expertise in customer experience principles, methodologies, best practices, and digital technologies, and/or brand strategy, marketing communications, and related digital solutions.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated ability to lead and motivate teams to achieve project goals.
• Proficiency in both Japanese and English, written and verbal.
• Positive, can-do attitude and passion for ground-breaking and influential work.

Culture & Benefits

• Work in a dynamic, globally minded Tokyo environment with colleagues across creative, consulting, and specialist disciplines.
• Work on experiences for Japanese and overseas markets in a bilingual environment.
• Access ongoing personal and professional development opportunities.
• Support for career growth and work-life balance.
• Hybrid working includes required in-office days; accommodations or flexibility can be discussed during the interview process.
• Respectful, inclusive workplace with equal employment opportunities.

Hiring process

• Applicants should apply through the hirify.global careers application.
• The job post is no longer open to applicants.