Technical Account Manager (SaaS)

Location: Tokyo, Japan

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing decisioning.

What you will do

• Own the ongoing technical relationship for enterprise and strategic customer accounts across the full lifecycle.
• Partner with Customer Success and account teams to drive technical adoption, value, retention, renewals, and upsells.
• Help customers instrument hirify.global across their technology stacks and refine implementations as usage matures.
• Conduct discovery, understand customer use cases and architectures, and recommend appropriate solutions.
• Enable customer product and engineering teams through technical explanations, education, and support for day-to-day inquiries.
• Create solution documentation and architectural diagrams, manage technical workstreams, validate product use cases, and communicate requirements to Product.

Requirements

• 3–5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture, serving Enterprise or Strategic accounts.
• 3+ years of technical experience managing complex customer environments, with strong product and technical knowledge in at least two of: SaaS, Mobile, API, or Programming.
• Strong written and verbal communication skills, including the ability to translate complex technical ideas for non-technical stakeholders.
• Problem-solving ability, intellectual curiosity, and effective collaboration in a team environment.
• Ability to maintain productivity, manage competing priorities, and work under time constraints in a fast-paced, complex, collaborative environment.

Nice to have

• Bilingual skills beyond English for communication with global customers in their native language; this is welcomed but not required.

Culture & Benefits

• Work environment emphasizes autonomy, accountability, teamwork, curiosity, inclusion, and work-life harmony.
• Benefits may include equity, retirement and employee stock purchase plans, flexible paid time off, and medical, dental, vision, life, and disability coverage.
• Family services include fertility benefits and equal paid parental leave.
• Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
• Hybrid ways of working, curated in-office experiences, employee resource groups, volunteer opportunities, and donation matching are offered, with benefits varying by location.

Hiring process

• hirify.global may use AI-assisted tools to analyze application materials, support scheduling and interview notes, and assist with application screening.
• Candidates may opt out of AI-assisted application review through the application form; other requests can be submitted to the Talent Acquisition team.