Data Center Aftersales Account Manager

Location: Beijing, China; onsite five days a week; relocation available; travel up to 50%

Company

hirify.global manufactures construction and mining equipment, engines, industrial gas turbines, and diesel-electric locomotives, while its Electric Power Division provides integrated solutions, parts, and services for commercial and industrial electric power customers.

What you will do

• Own post-delivery customer relationships and aftersales strategies for assigned strategic and managed data center accounts.
• Act as the primary escalation point for critical customer issues, leading containment, communication, expectation management, and resolution.
• Translate customer requirements and business impact into technical, quality, aftermarket, and product support actions.
• Coordinate hirify.global, dealer, customer, product support, and engineering resources through issue closure.
• Lead dealer product support execution, capability improvements, service campaigns, and account-specific support plans.
• Use fleet intelligence, issue trends, and account health reviews to identify reliability risks, support needs, and lifecycle opportunities.

Requirements

• Extensive experience and knowledge in customer focus, including creating tailored customer solutions, anticipating customer needs, and improving customer satisfaction.
• Extensive experience with decision-making and critical-thinking processes, including analyzing situations, evaluating alternatives, and assessing business impact.
• Extensive experience with effective communication across customers, dealers, engineering, support teams, and organizational levels.
• Extensive negotiation experience with internal stakeholders, external vendors, and clients.
• Extensive relationship-management experience with clients, vendors, and peers.
• Extensive account-management experience supporting existing clients, evaluating market and customer trends, and addressing complex account problems.
• Ability to coordinate cross-functional resources and manage customer issues through resolution.

Nice to have

• Bachelor’s degree in engineering.
• Knowledge of hirify.global Systems and Cat Dealer operations.
• Proficiency in both English and Chinese.

Culture & Benefits

• Full-time onsite position with a five-day-a-week office schedule.
• Travel of up to 50% is required.
• Relocation is available for the position.
• Visa sponsorship is not offered.
• Work supports sustainable and reliable electric power solutions for data centers, hospitals, municipalities, and critical infrastructure.