Mid/Senior Business Analyst (Banking Software)

Location: Varna, Bulgaria; hybrid work with home office several days a month

Company

CSoft develops technological solutions for the banking and financial sector, including core banking processes and digital banking channels, and has operated in Bulgaria for over 30 years.

What you will do

• Elicit requirements from banking stakeholders through interviews, workshops, and data analysis.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Map As-Is and To-Be business processes to optimize banking workflows and software efficiency.
• Collaborate with development, design, and QA teams throughout the software lifecycle.
• Create test scenarios and cases, validate product quality during UAT, and support QA.
• Manage scope changes and prioritize product backlogs with Project Managers.

Requirements

• 3–5 years of proven professional experience as a Business Analyst in software development.
• Proficiency with Figma or similar tools for reviewing UI/UX designs and collaborating with designers.
• Good understanding of Agile methodologies, including Scrum and Kanban, and traditional frameworks, with practical project delivery experience.
• Practical knowledge of Jira and Confluence.
• Professional English proficiency in written and verbal communication.
• Excellent communication skills for aligning developers, designers, and QA engineers.

Nice to have

• Basic SQL knowledge or experience with data querying and analysis.
• Hands-on experience with AI tools such as ChatGPT and interest in optimizing BA workflows or document generation.
• Strong understanding of core banking processes and workflows.
• Familiarity with local and European banking regulations, including PSD2, GDPR, and AML.
• Experience with API integrations and system-to-system mapping.
• Bulgarian and English language skills, higher education, deadline focus, accuracy, responsibility, confidentiality, and effective teamwork.

Culture & Benefits

• Flexible working hours and a balance between professional and personal commitments.
• Home office several days a month and a real office environment in Varna.
• Additional health insurance, including dental and ophthalmology services, plus a Multisport card and office fruit.
• Professional training, conferences, and opportunities to exchange good practices.
• Friendly team environment, CSR initiatives, and thematic company events.

Hiring process

• Submit a CV to apply.
• Only shortlisted candidates will be invited to an interview.
• Applications are treated confidentially and processed in accordance with applicable regulations.