Expert – Process Management

Location: Sofia, Bulgaria; hybrid model with 3 days working from home and 2 days from the office each week

Salary: €2,000–€2,400 monthly

Company

NIQ is a global consumer intelligence company providing consumer buying behavior insights through advanced analytics and technology platforms across 100+ markets.

What you will do

• Analyze operational workflows, identify inefficiencies and recurring issues, and design, implement, and refine process improvements.
• Create and maintain process documentation, work instructions, process maps, and operational guidance.
• Monitor panel activity, churn, device activation, and other process-related KPIs; investigate anomalies and coordinate corrective action.
• Coordinate with Product, Technology, Production, Scripting, and other stakeholders to clarify requirements, resolve issues, and follow up on actions.
• Support survey operations, including sample and list preparation, distribution, invitations, reminders, execution monitoring, and panel management administration.
• Maintain panel data and operational records, prioritize support requests, escalate risks, and assess the effectiveness of implemented changes.

Requirements

• Relevant experience in process management, operational support, panel operations, or a comparable workflow coordination and continuous improvement role.
• Strong analytical and problem-solving skills, including investigating operational issues, interpreting performance information, planning work, and prioritizing competing demands.
• Fluent English required.
• Strong Microsoft Excel skills required for operational analysis, data checks, reconciliation, and reporting.

Nice to have

• German language skills.
• SQL knowledge.
• Basic HTML knowledge.

Culture & Benefits

• Hybrid working environment with three home-office days and two office days per week.
• Food vouchers worth €62, additional medical insurance, life insurance, and an employee-funded Multisport card.
• Three additional paid leave days when no leave days from the previous year are overdue.
• Free LinkedIn Learning access, Volunteer Day, and confidential Employee Assistance Program counselling.
• Stable employment in an international organization with development and relocation opportunities to other departments or countries.
• Office close to the city center with convenient public transportation access.

Hiring process

• Only shortlisted candidates will be invited for an interview.
• Application documents are treated confidentially.