Senior Network Program Manager (Network Operations)

Location: US-VA-Ashburn

Salary: USD $159,200.00–$265,800.00 per year

Company

hirify.global is an employee-owned federal government contractor delivering information technology, test and evaluation, program mission support, engineering and analysis, and training solutions.

What you will do

• Lead task order performance for NOC and WNOC network management support services in accordance with the PWS, schedules, performance standards, and customer expectations.
• Act as the primary contractor contact for the COR and coordinate with government program, technical, and operational stakeholders.
• Direct geographically distributed network operations support functions and coordinate technical leads across infrastructure monitoring, incident, problem, application, security, knowledge, and performance management.
• Lead transition-in and transition-out activities, including planning, staffing, knowledge transfer, risk mitigation, and continuity of operations.
• Develop and maintain program, quality control, staffing/resource, transition, and operational plans; manage metrics, corrective actions, reporting, and program reviews.
• Manage staffing and resources, identify risks, escalate issues, and provide decision-quality recommendations and accurate deliverables through approved repositories and tools.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering, Information Technology, Networking, Telecommunications, or a related technical field.
• At least 15 years of experience organizing and managing contract operations support functions and multiple complex, interrelated projects for a large, complex federal agency.
• Experience managing technical support or network operations programs with geographically distributed teams and mission-critical service requirements.
• Experience with performance management, quality assurance, staffing and resource planning, risk management, reporting, customer relationship management, and corrective-action processes.
• Strong written and verbal communication skills, including briefing senior government and contractor leadership and producing concise, decision-quality documentation.
• Experience managing NOC/WNOC or other 24x7x365 operations supporting enterprise LAN, WAN, wireless, voice, video, cloud, network security, and related infrastructure.
• Working knowledge of ITIL-based incident, problem, event, change, request fulfillment, configuration, and knowledge management processes.
• Experience with ServiceNow, CMDB administration, Power BI, Microsoft Office, Confluence, SharePoint, Teams, Jira, or comparable operational reporting and collaboration tools.
• Experience with federal cybersecurity, FISMA, security policies, vulnerability management, PIV/HSPD-12, sensitive information, network availability, capacity planning, trend analysis, service-level reporting, and continual service improvement.
• Required certifications: PMP and ITIL v3 Foundation.
• Ability to obtain Public Trust; Secret/Top Secret clearance is preferred.

Nice to have

• Experience supporting a federal civilian agency or comparable large-scale enterprise network operations environment.
• ITIL Intermediate or higher certification.
• Secret or Top Secret clearance.

Culture & Benefits

• Employee-owned organization supporting national-priority federal programs.
• Healthcare benefits for employees and dependents, paid leave, retirement plans, and insurance programs.
• Education and training assistance.
• Work involves geographically distributed, mission-critical network operations and regular coordination with government stakeholders.