Business System Advisor 9 Month FTC - NEC Levy

Location: NEC, Birmingham, United Kingdom; occasional evening and weekend work required.

Salary: £30,000 per year, plus benefits.

Company

Levy UK & Ireland is part of Compass Group, providing venue catering, hospitality, and guest experiences across major UK venues and events.

What you will do

• Act as the first point of contact for business systems queries, troubleshoot issues, and escalate when needed.
• Maintain and configure core business systems and keep operational data accurate and up to date.
• Provide system guidance and training, and create user guides and quick-reference notes.
• Produce management information and reports to support operational decision-making.
• Process refunds and complete reporting across payment systems; support stocktake and administrative activities.
• Handle sensitive personal data securely and build effective relationships with internal stakeholders.

Requirements

• Strong IT skills and confidence using Microsoft Office and a range of business systems.
• Experience maintaining, configuring, and supporting business systems.
• Previous experience delivering system training and supporting colleagues with new processes.
• Experience producing accurate, high-quality management information and reports.
• Excellent attention to detail and the ability to work at pace without compromising accuracy.
• Strong organisational and time-management skills, with a proactive and flexible approach.
• Ability to work independently, manage workload, take accountability, solve problems, and escalate appropriately.
• Excellent communication and customer-service skills, with confidence working with stakeholders at all levels.
• Discretion and understanding of the importance of handling confidential information.

Culture & Benefits

• Full-time, 9-month fixed-term contract with 40 hours per week and flexibility for occasional evening and weekend work.
• 23 days’ annual leave plus bank holidays, birthday leave, and a holiday purchase scheme.
• Healthcare, wellbeing, mental-health, family, pension, life-assurance, and financial-wellbeing benefits.
• Shopping, entertainment, travel, and gym discounts; meals on duty included.
• Ongoing training, professional subscriptions, and structured career-development pathways.
• Inclusive workplace committed to equal opportunities and supporting employees from all backgrounds.

Hiring process

• Apply through the vacancy listing and reference job code com/0211/43350001/52811189/R/SU.