Customer Due Diligence Analyst, Onboarding (Fintech)

Location: Edinburgh, United Kingdom

Company

hirify.global provides banking services, including support for NatWest Boxed banking-as-a-service processes.

What you will do

• Review new hirify.global account applications against NatWest Boxed risk appetite and make fair, proportionate decline decisions where required.
• Assess customers using KYC/KYB reports and application data to understand account purpose and prevent application fraud.
• Review PEP, sanctions, and adverse press screening hits, escalating true matches or documenting well-reasoned discounting decisions.
• Investigate application fraud and economic crime alerts using internal and external databases, including UID and Cifas.
• Identify and mitigate economic crime risks, escalate issues, and operate consistently within NatWest Group policies and established processes.
• Contact customers, manage chats within SLAs, and communicate clearly in hirify.global’s supportive tone of voice while improving process effectiveness and efficiency.

Requirements

• Previous experience in customer due diligence, economic crime prevention, or related areas such as AML, PEPs and sanctions, KYC, or KYB.
• Curious and analytical approach with the ability to apply a risk-based method while managing high volumes of work.
• Ability to work in a fast-paced environment, manage multiple priorities, and maintain precision and composure.
• Excellent written and verbal communication skills with a strong command of English.
• Critical thinking, sound decision-making, and strong time-management skills.
• Meticulous attention to detail, proactive self-management, and accurate record-keeping.

Nice to have

• Recognised qualifications in customer due diligence or financial crime; qualifications are helpful but not required.

Culture & Benefits

• Supportive team environment with investment in career development.
• Opportunity to contribute to process improvements as the function scales.