Business Analyst (phi.ai & Internal Operations)

Location: Hatfield, United Kingdom; regular on-site presence in Phi’s Hatfield office required.

Company

hirify.global is a capital markets consultancy specialising in front office, pricing, risk, enterprise trading solutions, quantitative services, and public cloud, with more than 80 investment-bank, asset-manager, and hedge-fund clients.

What you will do

• Lead discovery with the CEO, Sales, executive leadership, and operational owners to clarify business problems, decisions, and desired outcomes.
• Map current and target workflows, systems of record, data definitions, manual handoffs, business rules, controls, and cross-system dependencies, including Salesforce-managed processes.
• Define internal products through outcomes, user journeys, requirements, acceptance criteria, approval workflows, and UAT scenarios.
• Use Claude or comparable AI tools to create rapid interface and workflow prototypes, collect feedback, and refine solutions before engineering delivery.
• Own the evidence-led roadmap and backlog, making value, urgency, dependencies, capacity, trade-offs, and cross-priority impacts visible.
• Partner with the phi.ai Ops Engineering Lead and engineers to resolve ambiguity, support UAT and adoption, and maintain clear operational ownership.

Requirements

• Experience in product ownership, product management, or business analysis across internal systems, data-rich products, or operational change.
• Experience owning requirements and product change in Salesforce or a comparable enterprise CRM, including data models, workflows, integrations, reporting dependencies, and UAT; Salesforce administration or development skills are not required.
• Credibility with senior commercial and operational stakeholders, including the ability to manage changing or conflicting expectations.
• Very strong analytical skills and the ability to understand complex workflows quickly.
• Systems thinking across users, processes, data, controls, dependencies, and downstream impacts.
• Strong discipline in roadmap management, prioritisation, requirements, acceptance criteria, and UAT.
• Good UX judgment and willingness to use Claude or similar AI tools for analysis and rapid prototyping; coding skills are not required.
• Ability to establish stakeholder mapping, recurring discovery and decision cadences, priority views of workflows and dependencies, and validated backlogs with visible outcomes, acceptance criteria, and owners.

Nice to have

• Salesforce administration or configuration.
• Reporting or BI experience.
• Recruitment or ATS workflows.
• Pricing or approval workflows.
• Professional-services operations.
• Capital-markets experience.

Culture & Benefits

• Work directly with the CEO, Sales, operational owners, and the phi.ai Ops Engineering Lead.
• Business owners retain accountability for domain truth, operating outcomes, and final business acceptance.
• The role owns discovery, analysis, product definition, roadmap management, and stakeholder alignment, while engineering owns architecture, technical delivery, production operation, and support.
• Regular on-site work at the Hatfield office is part of the role.