Head of Strategic Initiatives (CX & Ops) - H027 (AI)

Location: 100% remote; candidates located in Morocco, Portugal, the United Kingdom, Poland, or Ireland

Company

hirify.global is a high-growth scale-up providing secure eSIM connectivity for travellers across more than 200 destinations worldwide.

What you will do

• Own the CCXO's highest-priority CX and Operations initiatives from scoping and stakeholder alignment through measurable delivery.
• Build data-backed frameworks, ROI models, and investment proposals for operational and commercial decisions.
• Use advanced SQL and financial modelling to validate hypotheses, diagnose friction points, and measure transformation outcomes.
• Orchestrate delivery across Product, Tech, Marketing, and Operations without formal authority.
• Convert complex, ambiguous problems into executive presentations, strategic proposals, board updates, and post-mortems.
• Redesign underperforming processes for global scale and identify opportunities to apply AI and reduce manual effort.

Requirements

• 5–7 years of experience in top-tier management consulting, an internal strategy or transformation function at a high-growth scale-up, or a senior operations/chief of staff role with demonstrable P&L or delivery accountability.
• Advanced SQL proficiency and the ability to build analytical models from scratch and derive insights independently.
• Exceptional executive presentation and written communication skills, including distilling complex multi-stakeholder problems into actionable recommendations.
• A track record of taking ambiguous projects through to measurable impact in fast-moving environments.
• Ability to apply generative, agentic, or analytical AI to improve customer outcomes, replace manual effort, or create operational leverage, and to build the case for adoption.

Nice to have

• Experience in digital transformation, product-led growth, or travel-tech.
• Hands-on experience using AI to transform contact centre operations.
• Spanish fluency.
• Exposure to CX operations or metrics such as NPS, CSAT, CES, and churn.

Culture & Benefits

• Remote-first, 100% remote work with full flexibility.
• High-trust ownership culture with direct access to C-suite decision-making.
• Clear growth path toward line-function or domain leadership as the company scales.
• Opportunity to work on initiatives affecting the experience of millions of travellers worldwide.
• Competitive salary benchmarked to experience and market conditions.