Technical Advisor (IoT)

Location: MT, United States

Salary: EUR 31,851–35,390 annually

Company

hirify.global provides IoT connectivity solutions for more than 100,000,000 connected devices and supports customers delivering connected products and services.

What you will do

• Act as the secondary escalation point for complex technical customer issues and provide in-depth troubleshooting for hardware, software, networking, and wireless technologies.
• Manage 24x7 maintenance and outage notifications, assess urgency, and execute internal and external crisis communication plans.
• Build customer relationships, follow up after resolution, gather feedback, and identify recurring incidents and product or process improvements.
• Maintain support records and knowledge-base content, document processes, and recommend improvements to service quality and incident management.
• Coordinate with Customer Advocates, Supervisors, internal teams, global mobile network operators, device manufacturers, and other technology partners.
• Train internal and external customers and mentor Customer Advocates on products, processes, troubleshooting, and best practices.

Requirements

• At least 5 years of hands-on technical experience in M2M, IoT, cellular telecommunications, geolocation services, or data networking.
• Proven experience working directly with customers to resolve complex technical issues.
• Experience with networking, wireless technologies, and support services.
• Bachelor’s degree in IT, Communication Services, or a similar field is preferred.

Culture & Benefits

• Full-time employment focused on customer obsession, accountability, creativity, resilience, and respectful collaboration.
• Opportunities for professional growth, advanced technical training, and certifications.
• Work includes frequent stationary and computer-based activity, communication, and occasional lifting, pushing, pulling, or moving of up to 15 pounds; reasonable accommodation may be available.
• KORE is an equal opportunity employer that prohibits discrimination and harassment.