Customer Operations Engineer (Medical Systems)

Location: Stevenage, Belfast, or Leeds, UK; hybrid with two days per week working from home

Company

hirify.global provides medical imaging IT systems and PACS solutions that support diagnostic efficiency and patient care.

What you will do

• Provide on-site and remote technical support for hirify.global products.
• Install and configure hardware and software solutions with third-party suppliers and subcontractors.
• Deploy and maintain interfaces for data exchange between hirify.global and third-party systems.
• Perform security monitoring, maintenance, software upgrades, and resource optimization.
• Create, update, and review technical documentation according to internal standards and best practices.
• Collaborate with senior system engineers, project managers, application specialists, customers, and end users across UK and Ireland healthcare operations.

Requirements

• At least three years of university education in computer engineering or an equivalent field, with strong academic performance.
• Fluent English.
• Proven experience deploying or supporting IT infrastructure or software applications.
• Genuine interest in healthcare IT systems and the impact of technology on patient care.
• Strong analytical, problem-solving, learning, and communication abilities.
• Ability to travel to customer sites as needed.

Nice to have

• Experience with medical IT systems such as PACS, RIS, LIMS, or EPR, especially Radiology or Pathology systems.
• Familiarity with DICOM, HL7, or other healthcare interoperability standards.
• Understanding of MS SQL Server, networking, Windows Failover Clustering, or cloud technologies.
• Experience with integration engines such as Mirth, Rhapsody, or Cloverleaf.
• Additional languages besides English.

Culture & Benefits

• Flexible hybrid working with the option to work from home two days per week.
• Professional environment with collaborative colleagues, mentoring, and extensive training.
• International work environment with opportunities to work with other countries and cultures.
• Technically advanced products focused on patient safety, efficient workflows, and societal benefit.
• Applications are reviewed on a rolling basis, and the preferred start date is as soon as possible.

Hiring process

• Applications are considered on an ongoing, rolling basis.
• A mandatory background security screening may be performed as part of recruitment.