Application Support Analyst (SQL)

Location: Chorley, United Kingdom; hybrid working with remote work several days per week

Salary: £30,000–£34,500 per year

Company

hirify.global provides technical services and advanced software solutions, including application, network, infrastructure, cloud, data, and digital support.

What you will do

• Provide application support for critical business systems used by business customers.
• Deploy and configure software applications to meet customer requirements and ensure error-free delivery.
• Manage customer incidents, problems, and service requests within strict SLAs.
• Respond to customer questions about supported application features and capabilities.
• Create customer-facing and internal documentation according to company standards.
• Participate in Continual Service Improvement activities to enhance service value.

Requirements

• Ability to multitask effectively in a high-pressure environment.
• Experience in software development and customer support.
• Experience with SQL databases.
• Knowledge of and familiarity with system monitoring solutions.
• Experience supporting bespoke applications.
• Excellent communication skills and the ability to build strong relationships with internal and external customers.

Culture & Benefits

• Permanent employment with a hybrid working model.
• Structured training, opportunities to expand technical knowledge, and a clear career progression path.
• Pension, life assurance, private medical cover, training, discounts, and an incentive scheme.
• Applications are welcomed from people of all ethnicities, genders, sexual orientations, and disabilities; reasonable adjustments can be requested during the application process.

Hiring process

• Send a CV for consideration or contact Alex.
• If no response is received within five working days, assume the application was unsuccessful; the profile may be considered for other suitable vacancies for 12 weeks.