Application Support Analyst (Data Ops)

Location: Chorley, United Kingdom; hybrid working

Salary: £35,000–£41,000 per year, or up to £41,000 plus benefits

Company

Software and services organisation operating in the UK utilities sector, supporting billing and CRM platforms used by energy suppliers.

What you will do

• Provide second-line support for billing and CRM incidents and service requests.
• Perform complex data corrections and bulk updates using SQL and internal support tools.
• Escalate software defects and complex technical issues to development teams with clear supporting evidence.
• Support incident management and own issues through to successful resolution.
• Collaborate with operational, technical, and client-facing teams to deliver high service levels.
• Explain system behaviour and billing outcomes to technical and non-technical stakeholders, while maintaining incident and knowledge documentation.

Requirements

• Previous experience in Application Support, Functional Support, or Systems Support.
• Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• PowerShell, AWS, MySQL, Grafana, or ITIL knowledge.

Culture & Benefits

• Permanent position within a collaborative Service Operations team.
• Hybrid and flexible working.
• 26 days of holiday.
• Private healthcare, enhanced pension, life assurance, discounts, and training.

Hiring process

• If no response is received within 5 working days, the application should be considered unsuccessful.
• The profile may be considered for other suitable vacancies arising within the following 12 weeks.
• Reasonable adjustments are available during the application process on request.