Senior Project/Program Manager (Client Engagement)

Location: New York City, USA; remote and hybrid work options may be available depending on country.

Salary: $130,000 annually and up depending on experience and location.

Company

hirify.global is an experience innovation company that combines data, AI, creativity, and technology to deliver digital transformation and customer experience solutions for leading brands.

What you will do

• Own complex technology projects and multi-stream programs from initiation through completion, defining scope, milestones, dependencies, resources, and success criteria.
• Coordinate business, product, engineering, IT, data, vendors, and implementation partners across delivery workstreams.
• Drive priorities and decisions, remove blockers, and manage risks, assumptions, issues, dependencies, and escalations.
• Work within Scrum, Agile at Scale, and PI Planning environments while maintaining project governance.
• Manage the Client Engagement portfolio and prepare portfolio reviews and executive-level reporting on progress, risks, capacity, dependencies, and value.
• Improve PMO tools, dashboards, templates, reporting, governance artifacts, and shared project management practices.

Requirements

• 8+ years of project and program management experience, including significant experience leading complex, cross-functional programs in technology-driven environments.
• Proven ability to own large projects and multi-stream programs end to end and deliver them successfully.
• Strong understanding of software development, integration, testing, releases, operations, SDLC, backlog management, environments, CI/CD, QA, and production releases.
• Experience delivering CRM initiatives, particularly Salesforce, including configuration versus customization considerations.
• Experience with mobile applications, preferably business-critical or internally distributed applications.
• Working knowledge of REST APIs, middleware, system integrations, SaaS platforms, data flows, and dependency management.
• Practical experience with Agile environments, including Scrum, SAFe or comparable scaled frameworks, and PI Planning.
• Experience with Jira, Confluence, or comparable project, portfolio, reporting, and collaboration tools.
• Experience managing risks, issues, dependencies, governance, portfolio tracking, leadership reviews, and executive-level reporting.
• Strong communication, organization, structured problem-solving, and influence-based leadership skills without direct reporting relationships.
• Full professional fluency in English.

Nice to have

• Experience in retail, luxury, or consumer brands.

Culture & Benefits

• Values-driven culture focused on sharing, caring, daring, continuous learning, and professional growth.
• Remote and hybrid work options, depending on country and location.
• International mobility, career advancement, professional development programs, training, and access to industry experts.
• Medical, dental, and vision insurance for employees and families, plus employer contributions to Health Savings Accounts.
• Full-time employment based in New York, USA.

Hiring process

• Submit a CV covering relevant experience and expertise; age, gender, marital status, and headshot information are not required.
• The Talent Acquisition team reviews applications and contacts candidates whose skills and experience align with the role.
• Request reasonable interview accommodations in the application or through the Talent Partner if needed.