Senior Customer Success Manager (AI)

Location: Madrid, Spain (Flexible); travel up to 30%.

Company

hirify.global provides AI-powered experience orchestration technology connecting people, systems, data, and AI for more than 8,000 organizations in over 100 countries.

What you will do

• Own end-to-end customer success for a portfolio of strategic enterprise accounts.
• Translate customer priorities into success plans, transformation roadmaps, adoption strategies, milestones, and measurable outcomes.
• Advise customers on business objectives, customer experience priorities, hirify.global capabilities, and AI use cases.
• Coordinate Professional Services, Support, Product, Sales, and other stakeholders to address customer needs and mitigate risks.
• Lead executive business reviews, monitor customer health and product adoption, and identify opportunities for deeper adoption, innovation, growth, and advocacy.

Requirements

• 6+ years of experience in Customer Success Management, including responsibility for enterprise or strategic customer relationships.
• Bachelor’s degree in Business Management or a related field.
• Experience building trusted enterprise customer relationships and navigating complex stakeholder environments.
• Strong business acumen and ability to understand customer objectives, business metrics, and value drivers.
• Successful collaboration across Sales, Professional Services, Support, Product, and other customer-facing functions.
• Experience preparing and delivering executive-level presentations, business reviews, and strategic customer communications.
• Strong written and verbal communication skills, including translating complex technical concepts into clear business value.
• Proficiency with CRM systems and customer success platforms, using customer data and health insights to inform priorities.
• Exposure to AI and CX use cases, value and ROI methodologies, and related technologies. Familiarity with the hirify.global product suite is desirable.
• Professional working ability in Spanish and English.

Nice to have

• Collaborative leadership and experience establishing customer governance frameworks.
• Strategic thinking and judgment in complex customer challenges, competing priorities, and cross-functional dependencies.
• Experience managing multiple concurrent customer initiatives with consistent follow-through and stakeholder visibility.
• Experience strengthening customer satisfaction, advocacy, retention, product adoption, and executive engagement.
• Experience partnering with senior leaders and influencing decisions without direct authority.
• Ability to travel up to 30%.

Culture & Benefits

• Flexible-first ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Full-time employment supporting AI-powered technology at enterprise scale.

Hiring process

• Talent Acquisition and the hiring team review every application.
• Selected candidates typically complete a Zoom interview, followed by meetings with the hiring manager and interview team.
• The process usually includes no more than five interviews before final steps.