Advanced Packaging Global Product Support Engineer (Semiconductor Equipment)

Location: Santa Clara, CA, United States of America; travel required up to 20% of the time; relocation eligible.

Salary: $124,000–$171,000 per year.

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Develop service procedures, Best Known Methods (BKMs), technical product manuals, Customer Engineering Notices, Internal Service Bulletins, and troubleshooting guides for new products.
• Participate in or own first chamber builds and tests in the Applications lab, resolve identified issues, and support new product final testing with Manufacturing.
• Partner with Quality & Reliability to address top field issues, participate in CAPA activities, and conduct or facilitate failure analysis.
• Collect process and qualification data to create product BKMs and support product installation, retrofit, and maintenance procedures.
• Develop initial training packages and coordinate training with Global Technical Training for Customer Engineers, Process Engineers, and Technical Product Support staff.
• Identify parts requiring AGS stocking and coordinate correct inventory locations.

Requirements

• Experience in semiconductor equipment is required.
• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Knowledge of best practices, market differentiation, and how the functional area integrates with other areas.
• Ability to solve complex problems by analyzing multiple sources of information and applying judgment.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to act as a resource for less experienced colleagues and lead small projects with manageable risks and resource requirements.

Nice to have

• Experience with PVD and/or ETCH semiconductor systems.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and comprehensive benefits.
• Additional compensation may include bonus and stock awards, where applicable.
• Regular travel of approximately 20% is required.
• Relocation eligibility is available.