Manager, Strategic Growth (Customer Success)

Location: San Francisco, United States; workplace type: Hybrid

Salary: $220K–$250K per year plus equity

Company

hirify.global is an AI-powered B2B growth platform that combines data, personalized campaigns, workflows, and agents to help companies grow. Its customers include Anthropic, OpenAI, Google, and Visa.

What you will do

• Hire, coach, and lead Strategic Growth Strategists serving hirify.global’s largest and most complex enterprise customers.
• Build a high-performing, accountable team and establish standards for enterprise-level customer strategy.
• Own 1–2 strategic accounts initially while driving expansion pipeline through multithreading, new use cases, and deeper adoption.
• Guide multi-year account strategies, expansion efforts, commercial processes, redlines, and negotiations in partnership with Sales.
• Partner with Sales, Product, Engineering, and Marketing leadership to represent enterprise customer needs and influence roadmap and go-to-market strategy.
• Own forecasting, KPI tracking, executive reporting, retention and account health, and the operating model for engaging, retaining, and growing strategic accounts.

Requirements

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with enterprise or strategic account exposure.
• 8+ years in customer-facing roles at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• Demonstrated success driving revenue growth, expansion, and retention within enterprise or strategic accounts.
• Experience influencing customers and internal stakeholders at the executive or C-level.
• Strong coaching, relationship-building, communication, and senior-stakeholder skills.
• Systems-thinking mindset with the ability to identify bottlenecks, build scalable processes, and drive continuous improvement.
• Technical aptitude and curiosity, including the ability to connect product capabilities with business outcomes.

Nice to have

• Familiarity with the go-to-market space.

Culture & Benefits

• Work with a customer community of 17,000+ customers, 200+ integration partners, 125+ agencies, and 30,000 Slack members.
• Access to world-class coaches specializing in creativity, management, and related areas.
• Work within operating principles including negative maintenance and non-attached action.
• Join a culture that supports varied interests and backgrounds outside of work.
• Equity is included in the compensation package.