Customer Adoption Consultant (AI Logistics)

Location: Staines-upon-Thames, England, United Kingdom; hybrid

Company

hirify.global develops AI-driven enterprise software solutions for customers worldwide, with a focus on logistics and operational workflows.

What you will do

• Coordinate assigned customer onboarding activities from handover through first value, including project plans, action trackers, updates, risk logs and documentation.
• Run working-level customer meetings, track owners and dependencies, and coordinate customer data, provider and workflow inputs with product operations and technical teams.
• Translate customer goals into use cases, learning plans, milestones and success measures; deliver or coordinate training, enablement sessions, SOPs and point-of-need guidance.
• Monitor usage, engagement, adoption metrics and customer health signals; identify barriers, risks and improvement opportunities.
• Prepare adoption reviews and executive meeting materials, capture value evidence and support retention, expansion, feature validation and post-release feedback.
• Maintain playbooks, templates, SOPs and knowledge assets while contributing lessons learned, process improvements and automation ideas.

Requirements

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
• Strong organisation and follow-through, including managing actions, deadlines, documentation and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
• Customer-focused problem solving, with judgement to resolve routine issues and escalate material risks appropriately.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.
• Ability to work across teams and maintain accuracy in a fast-moving environment.

Nice to have

• Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process.
• Experience delivering software training, adoption activities or change communications.
• Exposure to product analytics, BI tools, SQL or structured data validation.
• Experience working with AI-enabled software or explaining analytical outputs to users.
• Relevant degree or professional certification in business, project management, supply chain, data or a related discipline.

Culture & Benefits

• Hybrid work with flexibility to support diverse needs and lifestyles.
• Inclusive workplace experiences focused on community, collaboration, innovation and belonging.
• Opportunities to work with colleagues and customers across a global environment.