Sr. Customer Value Manager

Location: London, UK; four days per week in the London office and one day working wherever most effective

Company

hirify.global provides an autonomous AI-powered sourcing platform that manages the enterprise procurement intake-to-award process, including sourcing materials, supplier evaluation, and negotiation strategies.

What you will do

• Own value realization, retention, and expansion for a portfolio of enterprise accounts, typically Fortune 500 and Global 2000 corporations.
• Define client success criteria, quantify savings, cycle-time improvements, and spend under management, and present outcomes to executive sponsors.
• Build account growth plans across categories, business units, regions, and spend types while partnering with sales and partner teams.
• Support enterprise-wide adoption, training, escalation management, and complex client needs using existing Glo 2.0 functionality.
• Build, manage, coach, and develop the EMEA Customer Success team, including hiring, goal setting, feedback, and career development.
• Create scalable playbooks and an EMEA customer community through executive roundtables, peer forums, events, advocacy, and references.

Requirements

• 6+ years in customer success, account management, consulting, or other client-facing roles, owning retention and expansion outcomes for enterprise accounts.
• Procurement and sourcing experience required.
• 2+ years managing, mentoring, or leading team members, including through influence as a team lead or senior individual contributor.
• Experience building processes, teams, and customer programs such as communities or advocacy in a growing region, ideally EMEA.
• Demonstrated success growing revenue within existing accounts and creating executive business reviews tied to quantified business outcomes.
• AI-forward mindset and fluency applying AI to account management, team leadership, and client value.
• Ability to influence stakeholders at all levels, including C-suite sponsors, and use account health, usage, and financial metrics such as NRR, GRR, and NPS to guide decisions.
• Undergraduate degree required, ideally in engineering, economics, supply chain, or business.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Word.

Nice to have

• CRM, customer success platform, and BI tool experience.
• Technology and/or AI experience.
• Multiple languages.

Culture & Benefits

• Hybrid work with four days per week in the London office and one flexible workday.
• High ownership and the opportunity to shape strategy, programs, and customer value processes.
• Work on AI-driven transformation of enterprise procurement and large-scale business spending.
• Equal opportunity workplace committed to diversity and compliance with applicable data privacy laws.