Digital Strategy & Customer Success Manager (AI)

Location: Camberley, Surrey, United Kingdom; hybrid work with flexible hours, telecommuting and digital workspaces

Company

hirify.global is an energy technology company with approximately 100,000 employees in more than 90 countries, developing technologies for reliable, sustainable energy systems and the energy transition.

What you will do

• Shape and continuously evolve the Procurement digital and AI strategy, translating business priorities, procurement challenges, technology trends and customer needs into roadmaps.
• Identify digital transformation opportunities that simplify procurement processes, improve decisions and create measurable business value.
• Drive strategic initiatives from concept to execution through recommendations, business cases, decision papers and pragmatic implementation plans.
• Drive Customer Success for strategic digital initiatives and products by understanding internal customer outcomes, challenges and emerging needs.
• Monitor adoption, business outcomes and market developments to improve the digital portfolio and strategic direction.
• Collaborate with Procurement, DTO, Transformation & Customer Success, Product Management and Rollout teams to connect strategy with execution and value realization.

Requirements

• Extensive relevant experience in strategic and/or operational Procurement, with a strong understanding of Procurement processes, priorities, user needs and the realities of a global Procurement organization.
• Experience in digital strategy, business transformation, strategy consulting, product management, Customer Success or comparable strategic initiatives, ideally linking strategy development with practical implementation.
• Ability to translate complex strategic objectives, business requirements and digital opportunities into pragmatic roadmaps, initiatives and measurable outcomes.
• Understanding of digital products, AI-enabled transformation and Customer Success, including customer needs, adoption, feedback and value realization.
• Strong analytical and business capabilities, including structuring complex topics, developing business cases, management recommendations, KPIs and executive decision support.
• Excellent stakeholder management and communication skills in German and English, with the ability to connect Procurement, leadership, digital and technology stakeholders across organizational levels.

Culture & Benefits

• Flexible work environment with flex hours, telecommuting and digital workspaces.
• Career growth and development opportunities.
• Competitive total rewards package with flexible benefits and savings programs.
• Parental leave and profit sharing.
• Inclusive workplace with employees from more than 130 nationalities.