Customer Success Manager (Cybersecurity) - Japan

Location: Tokyo, Japan; hybrid in the Tokyo office three days per week; not eligible for remote work.

Company

Vanta provides a Trust Management Platform that helps businesses continuously monitor, improve, and prove security and compliance through automated monitoring, compliance frameworks, Trust Reports, and Risk Management.

What you will do

• Guide Growth-segment customers through onboarding, implementation, product adoption, value realization, and retention.
• Manage customer relationships across industries, functions, and stages of the customer journey.
• Monitor a book of business through Catalyst, identify at-risk accounts, provide customer insights, and highlight expansion opportunities.
• Help customers become self-sufficient Vanta champions and achieve specific business outcomes on their timelines.
• Provide technical guidance on SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks, Trust Reports, and Risk Management.
• Partner with Account Management, Support, Product, and Customer Success teams to resolve issues, improve adoption, and communicate customer feedback.

Requirements

• 3+ years of Customer Success experience at a SaaS company.
• Experience managing a book of approximately 150–170 accounts, including a strategic book of business.
• Experience meeting retention targets and maintaining healthy, satisfied customers.
• Strong collaboration, communication, critical thinking, empathy, and problem-solving skills.
• Ability to work effectively in a highly ambiguous and continuously changing environment.
• Self-motivated, curious, action-oriented, and willing to iterate when necessary.
• Fluent Japanese and English, with strong verbal and written communication skills in both languages.
• Ability to use AI in day-to-day work, experiment to build fluency, and apply sound judgment to maintain quality.

Nice to have

• Experience in the security or compliance industry.

Culture & Benefits

• Full-time role with a hybrid schedule in the Tokyo office.
• Industry-competitive salary and equity.
• Healthcare stipend, health and wellness stipend, and 16 weeks of paid parental leave for all new parents.
• Remote workspace, internet, cellphone, and commuter stipends.
• 15 days of annual leave and 9 company-paid holidays.
• Virtual team building, lunch-and-learns, and company-wide events.

Hiring process

• Referred candidates must contact the referring person so that person can apply on their behalf.