Technical Training Specialist (HASTUS)

Location: Onsite in Hyattsville, Maryland, United States, supporting multiple locations throughout the Washington, DC metropolitan area and WMATA locations.

Salary: $35–$40.50 per hour

Company

hirify.global is a global services firm with more than 9,000 associates, over 40 years of experience, and solutions spanning public and commercial sectors.

What you will do

• Design, develop, and deliver technical training through classroom instruction, video learning, seminars, and computer-based training.
• Support the implementation and migration from Trapeze to HASTUS and complete the Train-the-Trainer program for Daily Operations and Bidding.
• Create presentations, manuals, videos, job aids, and CBT resources.
• Support Digital Modernization, Bus Operations, and Rail Scheduling Operations teams, including ten rail and nine bus divisions.
• Evaluate training effectiveness through feedback, performance metrics, and continuous improvement.
• Collaborate with subject matter experts, Digital Modernization, HR, and Payroll teams; identify training gaps and resolve related issues.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 10+ years of experience developing and designing technical training content, delivering technical systems training, and developing curricula.
• 8+ years of experience creating presentations, manuals, videos, and computer-based training programs.
• 2+ years of experience with transit scheduling and daily operations systems such as Trapeze and/or HASTUS.
• Strong understanding of technical systems and related technologies.
• Excellent communication, presentation, facilitation, and instructional skills.
• Ability to learn and support HASTUS scheduling and operational processes.
• Strong problem-solving and organizational skills.
• Ability to perform essential functions safely, conduct computer-based repetitive tasks, and deliver classroom instruction across multiple locations.

Nice to have

• Experience supporting public transportation, transit, rail, or bus operations.
• Experience with large-scale enterprise system implementations or migrations.
• Experience supporting workforce training across multiple operational divisions.
• Familiarity with change management and organizational adoption strategies.

Culture & Benefits

• Full-time contract role with onsite work requirements.
• Medical, dental, and vision insurance, plus access to a 401(k) retirement account.
• Paid sick leave and/or other paid time off may be provided as required by applicable law.
• Reasonable accommodation is available during the application and selection process.