Strategic Customer Partner (Climate-Tech)

Location: Germany / Munich; Austria; remote in EU countries. Travel of up to 20% to DACH-based customers is required.

Company

hirify.global is a Switzerland-based climate-tech start-up spun out of ETH Zurich, providing an AI-powered intelligence platform that helps utilities design, test, and scale data-driven energy products.

What you will do

• Act as the primary point of contact for enterprise utility customers and build long-term strategic partnerships.
• Bring industry insight and strategic recommendations to customer conversations and lead regular business reviews.
• Identify, structure, negotiate, and close upsell and cross-sell opportunities from offer to signature.
• Own customer escalations and issues end-to-end while using customer feedback to deepen trust.
• Represent the customer voice in product, service, and strategy discussions.
• Collaborate with sales, product, and marketing while tracking account health and performance in CRM tools.

Requirements

• Bachelor’s degree in business administration, economics, or energy-related studies, and/or relevant experience.
• Deep knowledge of the energy industry, including utility operations, energy markets, dynamic tariffs, flexibility, and regulation.
• Strong business acumen and a proven client-facing advisory, sales, or consulting track record.
• Demonstrated business development experience sourcing, structuring, negotiating, and closing commercial opportunities.
• Proactive, forward-thinking approach with the ability to initiate ideas and drive new initiatives.
• Strong relationship-building skills and the ability to translate customer challenges into strategic, technology-enabled solutions, including customized offers.
• Proven ability to lead complex projects and manage multiple workstreams independently across functions.
• Commercial understanding of SaaS business models and platform-based value creation.
• Fluent German and English are strictly required.

Nice to have

• Familiarity with the regulatory and commercial landscape of the energy and utilities sector, including relevant system environments.
• Fluency in additional languages.

Culture & Benefits

• Permanent, full-time role in a remote-first company with flexible working hours and location.
• Competitive fixed salary, success-based variable compensation, and equity package.
• Learning budget, new MacBook, sports membership, or Headspace subscription.
• Direct communication, collaborative learning, and a distributed team supported by a virtual office.
• Work on AI-powered energy technology focused on sustainable impact.