Community Manager (Gaming)

Location: New Westminster, British Columbia, Canada; hybrid with three days per week in the office; occasional conference attendance and work outside normal hours or on weekends may be required.

Salary: CAD 60,000–75,000 per year.

Company

hirify.global Industries is an independent game development studio and publisher behind Squad and Starship Troopers: Extermination.

What you will do

• Engage with players across Discord, Reddit, Twitter, Facebook, forums, Twitch, and other social channels.
• Monitor and report player sentiment, feedback, and issues using listening and sentiment platforms to inform game development.
• Represent players in discussions with developers and build productive relationships between the community and development teams.
• Collaborate with partners, influencers, volunteer moderators, and marketing communications stakeholders.
• Support playtesting, release notes, blog posts, announcements, live events, contests, livestreams, and video content.
• Provide moderation oversight and strengthen community leadership and engagement.

Requirements

• 2–5 years of professional Community Management experience in a game development studio or established business.
• Comprehensive understanding of community channels and how each supports business needs, including Twitter, Facebook, forums, Twitch, Discord, and Reddit.
• Strong written and verbal communication skills in English.
• Comfort on camera and experience hosting livestreams.
• Ability and willingness to periodically attend conferences in person.
• Current knowledge of gaming and industry trends.
• Ability to prioritize multiple projects and meet frequent deadlines.
• Experience delivering empathetic and difficult messaging, creating and executing community strategies, and working with project management tools such as Trello, JIRA, and Confluence.
• Resilience, compassion, initiative, accountability, adaptability, and the ability to speak up respectfully and collaborate across disciplines.

Culture & Benefits

• Full-time permanent employment.
• Extended health and dental benefits.
• Three weeks of paid vacation.
• Community-first collaboration with colleagues across development and marketing communications.

Hiring process

• Apply with a copy of your resume.