Community Manager (Exterminauts)

Location: Montreal, QC, Canada

Company

hirify.global is a Canadian gaming studio developing original games and providing external development services across PC, console, and mobile platforms.

What you will do

• Build and grow the player community for Exterminauts before and after launch.
• Align community roadmaps, marketing beats, PR strategies, and launch windows with external publishing partners.
• Develop long-term community strategies and event calendars aligned with studio goals and publisher milestones.
• Represent player sentiment to internal stakeholders and turn feedback into actionable data for developers and publishers.
• Translate patch notes, design decisions, roadmap changes, and studio values into clear, transparent player messaging.
• Monitor sentiment, manage live-service escalations, enforce community guidelines, coordinate sensitive messaging and service-outage communications, and report on engagement, active-user growth, sentiment, and other KPIs.

Requirements

• Significant experience managing communities for live-service games, including player sentiment, engagement, and ongoing content support.
• Proven ability to build and execute community strategies aligned with business objectives, development priorities, and publisher goals.
• Exceptional written and verbal communication skills, including the ability to explain complex and nuanced topics through clear, transparent, and engaging player messaging.
• Experience collaborating with external publishers and cross-functional teams including Marketing, PR, Production, and Design.
• Strong analytical and reporting skills, including community feedback, sentiment analysis, and KPI-driven decision-making.
• A proactive, player-first mindset with a commitment to fostering trust, representing player needs, and shaping the success of a new IP.

Culture & Benefits

• Permanent full-time position in the Publishing / Marketing department.
• Work on Exterminauts, a new co-op third-person PvE shooter IP, from its foundation through live-service development.
• Collaborate with a global studio network and external publishing partners.
• Inclusive and diverse work environment with a focus on creative collaboration.

Hiring process

• Apply through the hirify.global application page.