Senior Community Manager (Exterminauts)

Location: Hybrid in Montreal, Quebec, Canada

Company

hirify.global is an independent video game studio with more than 1,200 employees, developing services and original games for PC, console, and mobile, including Dead by Daylight and the new Exterminauts IP.

What you will do

• Partner with the external publishing team on community roadmaps, marketing initiatives, PR strategies, and launch windows.
• Develop and execute long-term community strategies and event calendars aligned with studio goals and publisher milestones.
• Represent player needs internally by turning feedback and sentiment into actionable insights for development and publishing stakeholders.
• Translate patch notes, design decisions, roadmap updates, and studio values into clear, transparent, player-focused communication.
• Monitor sentiment, moderate communities, manage live-service escalations, and coordinate sensitive messaging during service outages.
• Track and report KPIs including engagement rate, active-user growth, and community sentiment.

Requirements

• Significant experience managing communities for live-service games, including player sentiment, engagement, and ongoing content support.
• Demonstrated ability to develop and execute community strategies aligned with business objectives, development priorities, and publisher goals.
• Exceptional written and verbal communication skills, including the ability to explain complex and nuanced topics through clear, transparent, and engaging player messaging.
• Experience collaborating with external publishers and cross-functional teams in Marketing, PR, Production, and Design.
• Strong analytical and reporting skills, including community feedback, sentiment analysis, and KPI-based decision-making.
• A proactive, player-first approach focused on building trust, representing community needs, and supporting the success of a new IP.

Culture & Benefits

• Permanent, full-time employment in a hybrid workplace.
• Work within an independent studio focused on services and original games.
• Collaborate with internal teams and external publishing partners on a new IP from its foundation through live service.
• Inclusive and diverse work environment supporting people across protected characteristics under applicable law.