Customer Base Account Director (Workday)

Location: Hybrid role based near Indianapolis, Indiana, United States, with home-worker availability in the United States; attendance at the Indianapolis office at least 1 day per week and travel at least once per quarter for client visits, conferences, onsite training, Sales Kick Off, team QBRs, and regional user groups.

Company

hirify.global delivers digital services and Workday solutions for enterprise customers through its Sales & Marketing function.

What you will do

• Lead account management for large enterprise and major Workday customers across a defined AMER territory.
• Retain clients through renewals and create and close growth opportunities through upsell and expansion.
• Build trusted relationships from C-level stakeholders to HRIT operations and act as a consultative customer advisor.
• Develop account plans, prioritize customer value activities, maintain qualified pipeline, and forecast future revenue.
• Structure, present, position, and negotiate commercial and contract proposals.
• Coordinate multidisciplinary internal teams and industry partners to maximize customer value and cross-selling opportunities.

Requirements

• Highly experienced Account Manager with strong business development and account planning experience, including TAS or Miller Heiman methodologies.
• Annual track record of delivering retention and growth targets in account management, customer base sales, or business development.
• Ability to listen actively, communicate, present, and influence credibly at all organizational levels, including executive and C-level stakeholders.
• Excellent writing and presentation skills, including the ability to deliver value-based proposals in competitive markets.
• Strong networking, relationship-building, negotiation, commercial, and contract management skills.
• Broad technology experience and awareness of technology trends and their potential impact on current and future projects.
• Ability to analyze data and use it to construct business cases for internal and external stakeholders.
• Ability to plan and meet deadlines in a competitive, high-performance, fast-moving environment.
• Proficiency in Dynamics 365 or another CRM such as SFDC or HubSpot.
• Ability to attend the Indianapolis office at least 1 day per week and travel at least once per quarter.

Nice to have

• Account management experience with HR, HCM, Financial Management, or Payroll applications.
• Knowledge of IT business development, account management processes, and contract management, with experience winning, retaining, and growing significant SaaS partnerships and contracts.
• Experience maintaining accurate customer account plans, pipeline, and forecast data in CRM systems.
• Proven success in customer base sales or account management roles focused on growth and retention.
• Bachelor’s degree, preferably in business or a technical discipline.

Culture & Benefits

• People-first, diverse, collaborative, and inclusive working environment.
• Role within an international Sales & Marketing team focused on revenue-generating commercial activity.
• Support and accommodations are available throughout the recruitment process for candidates who need adjustments.
• Work includes regular client, conference, training, team, and user-group activities.