Business Analyst (Financial Services)

Location: London, Greater London, United Kingdom; hybrid working with a minimum expectation of 3 days per week in the office and 2 days from home. This is a 6-month fixed-term position. A valid UK working permit is mandatory.

No salary information provided.

Company

hirify.global is a managed services, consulting, and technology solutions provider focused on financial services.

What you will do

• Analyse current-state processes, systems, and operating models, then define future-state processes, workflows, and business rules.
• Support change impact assessments, readiness activities, adoption planning, and stakeholder engagement.
• Gather and document business requirements, user stories, acceptance criteria, and non-functional needs.
• Map end-to-end customer complaint processes, identify control points, and support operational implementation.
• Contribute to test planning, UAT support, and validation of business outcomes.
• Maintain process maps, requirements packs, change logs, decision records, and RAID management while supporting scope, timelines, and dependencies.

Requirements

• Demonstrable experience as a Business Analyst delivering complex change initiatives, ideally in customer complaints, remediation, or conduct-focused programmes.
• Proven experience managing customer complaints within banking, retail banking, consumer lending, or wider financial services.
• Strong experience in the retail banking or consumer financial services domain.
• Experience analysing processes, defining requirements, and supporting end-to-end delivery.
• Experience with process mapping, requirements documentation, and workshop facilitation.
• Understanding of change management principles and business readiness activities.
• Excellent stakeholder management and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• A valid UK working permit is mandatory.

Culture & Benefits

• Equal opportunity employer with reasonable accommodations available throughout the application and interview process.
• Hybrid working aligned with client or company office requirements; the minimum expectation is 3 office days and 2 home-working days per week.
• Fixed-term employment for 6 months.

Hiring process

• Submit the application in English as soon as possible while the selection and interview process is ongoing.
• If selected, a team member will contact the candidate within 4 weeks.
• Applicants requiring reasonable adjustments should use the designated space in the application questionnaire.