Senior NOC Engineer (Network Operations)

Location: Hampshire, United Kingdom. The role requires active DV security clearance, eligibility for UK Government and contractual personnel security requirements including applicable residency requirements, and the right to work in the United Kingdom.

Company

hirify.global provides managed IT and network services to enterprise and government customers.

What you will do

• Provide third-line network operational support and act as the senior escalation point for complex and high-priority incidents.
• Maintain network availability within agreed SLAs and lead analysis, troubleshooting and resolution of complex network issues.
• Plan and deliver network changes and projects with project managers and stakeholders.
• Produce network configurations, test BAU changes, prepare test reports and validate third-party configurations against approved standards.
• Support node builds, equipment staging, physical patching, implementation testing and verification.
• Maintain documentation and customer records, support continual service improvement, communicate risks and changes, and mentor junior engineers.

Requirements

• At least five years of network operations experience, including hands-on third-line troubleshooting and fault resolution.
• Strong routing and switching knowledge, including BGP, OSPF, VXLAN, MLAG and STP.
• Enterprise firewall and SD-WAN experience, ideally with Fortinet FortiGate, FortiManager and FortiAnalyzer.
• Enterprise LAN and WLAN experience, ideally with Aruba CX, Aruba Central, Aruba WiFi, Mobility Master and ClearPass.
• Experience managing DNS, DHCP and IPAM services, plus practical experience with network implementation, testing, verification and configuration validation.
• Strong knowledge of ITIL practices and service-management platforms such as ServiceNow or SM9.
• Excellent analytical, problem-solving, written and interpersonal communication skills, with the ability to manage multiple priorities calmly and accountably during major incidents.
• Active DV security clearance and eligibility for applicable UK Government and contractual personnel security requirements are required.

Nice to have

• Network design experience and the ability to manage design collateral.
• Exposure to Microsoft Azure or cloud networking, Linux and Microsoft Visio.
• Network operations experience in secure or UK Government environments.
• A degree or diploma in Computer Science, Engineering or a related discipline.
• Aruba, Fortinet or Cisco CCNP-level certification, or equivalent.
• ITIL Foundation certification.

Culture & Benefits

• Full-time employment with an emphasis on in-person collaboration and flexibility for wellbeing, productivity and individual work styles.
• Inclusive and accessible working environment with reasonable adjustments throughout the hiring process.
• Support for knowledge sharing, continual service improvement and collaboration across teams.