Group Account Director (Digital Agency)

Location: London, United Kingdom; hybrid work with 2 days in the office per week. The role is permanent and includes a work-from-abroad policy of up to 4 weeks per year.

Company

hirify.global is an independent, global digital agency specialising in omnichannel search, social, creative content, insights, and performance technology for international brands.

What you will do

• Own senior client relationships and act as a trusted strategic partner and senior point of contact.
• Set the vision and direction for assigned accounts, develop long-term account plans, and ensure work delivers measurable client value.
• Lead strategic client conversations, manage expectations and sensitive issues, and maintain strong relationships across local and global stakeholders.
• Own annual revenue targets, quarterly growth plans, retention, organic growth, upselling, cross-market collaboration, and new revenue opportunities.
• Oversee account budgets, forecasting, profitability, pipeline development, resource allocation, and financial risk escalation.
• Lead, mentor, coach, and support client services teams while maintaining delivery quality, team wellbeing, and high professional standards.

Requirements

• Senior leadership experience in client services, account management, or a comparable agency environment.
• Ability to build and grow trusted relationships with senior client stakeholders and lead strategic conversations with confidence and credibility.
• Strong understanding of clients’ industries, categories, customers, competitors, commercial pressures, market positions, and emerging opportunities.
• Experience developing account strategies and growth plans connected to commercial objectives, profitability, and measurable value.
• Ability to manage revenue performance, budgets, forecasting, pipeline opportunities, profit margins, and financial risks.
• Experience leading, delegating to, mentoring, and coaching teams, including line management and quality control.
• Professionalism, integrity, constructive communication, commercial judgement, strategic thinking, and the ability to handle difficult or sensitive conversations.
• Ability to work effectively with department heads, project management, delivery, operations, finance, senior leadership, and client stakeholders.

Culture & Benefits

• Hybrid permanent employment in London with 2 office days per week and up to 4 weeks of work from abroad per year.
• 25 days of annual holiday, UK bank holidays, birthday leave, and additional Christmas closure days.
• Private pension, private healthcare insurance, VDU eye tests, and Employee Assistance Programme.
• Monthly entertainment subscription, Calm subscription, LinkedIn Learning, wellness initiatives, peer recognition, and referral bonus scheme.
• Enhanced maternity and paternity leave, plus regular social events.
• A collaborative, inclusive environment guided by the values “We Strive”, “Acting Together”, and “With Kindness”.