ICT First Line Support Consultant

Формат работы

onsite

Тип работы

project

Грейд

junior

Английский

Страна

Belgium

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

ICT First Line Support Consultant (Intune/Windows 11/Office 365): Providing on-site first-line ICT support for client users, handling tickets, standard access requests, device configuration, and IT equipment inventory with an accent on office applications, network troubleshooting, and procedural service delivery. Focus on resolving incidents through GLPI and phone support, configuring user environments, and escalating complex issues to second-line support.

Location: On-site at a client site in Brussels, Belgium

Company

hirify.global provides consultancy engagements across different client environments.

What you will do

Manage incoming support tickets by phone and through the GLPI ticketing system.
Resolve common incidents involving office applications and network issues.
Process standard requests, including user creation, PC configuration, and access setup.
Update inventories of IT equipment, including PCs and phones.
Escalate unresolved issues to second-line support.

Requirements

Junior-level experience with Intune.
Junior-level knowledge of networks, including TCP/IP, DNS, VPN, and firewalls.
Junior-level knowledge of Windows 11 and Office 365.
Passive knowledge of Dutch and English; native French.
Availability for a three-month, part-time consultancy mission at 3/5 from 01/12/2026 to 28/02/2027.

Culture & Benefits

Work directly with users in an on-site consultancy environment.
Engage with varied challenges across different client environments.
Access professional development and broad learning opportunities.
Receive support for career growth within the consultancy framework.

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