IT Helpdesk Technician (Microsoft 365)

Location: Belgium, France, Germany, or Luxembourg

Salary: EUR 3330–3875 per month gross; final compensation depends on experience, location, and professional growth.

Company

hirify.global is an outsourcing company delivering IT and software services, including support and modernization of cloud-first infrastructure for a global satellite-based 5G IoT connectivity provider.

What you will do

• Provide first-point-of-contact, first-line, and second-line support for hardware, software, connectivity, communication tools, meeting rooms, printers, and AV equipment.
• Log, prioritize, triage, and resolve tickets within SLAs, escalating issues when necessary.
• Administer SharePoint Online, Microsoft Entra ID, Microsoft 365 groups, distribution lists, shared mailboxes, SSO, MFA, and access permissions.
• Enroll and configure Windows and macOS devices in Intune, deploy software and updates, and manage security policies, compliance profiles, and endpoint reporting.
• Handle onboarding, offboarding, hardware provisioning and recovery, shipping for remote and international hires, inductions, and global hardware inventory.
• Maintain the IT knowledge base, asset register, software license records, policies, SOPs, and hardware lifecycle documentation.

Requirements

• At least 6 months of hands-on IT support or helpdesk experience; internships and placements are accepted.
• Ability to independently resolve first- and second-line issues and support professional end users.
• Working knowledge of Microsoft Entra ID, including users, groups, and account lifecycle management.
• Good understanding of Microsoft 365, including Exchange Online, Teams, and SharePoint.
• Familiarity with Windows and macOS, plus basic networking knowledge covering IP addressing, DNS, DHCP, and VPN.
• Professional and patient communication, methodical troubleshooting, organization, multitasking, proactive documentation, and issue escalation.
• Comfort working across time zones.
• Upper-Intermediate English or above required.

Nice to have

• Experience with an ITSM or ticketing platform.
• Hands-on Microsoft Intune experience with enrollment, policies, and troubleshooting.
• Degree in Computer Science, IT, or a related field; certifications and experience are considered equally.
• Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator, CompTIA A+, or ITIL Foundation certification.
• French, German, or Luxembourgish, which are official languages of Luxembourg.

Culture & Benefits

• Mentoring, onboarding, transparent performance reviews, and opportunities for specialist or management growth.
• Continuous learning supported through educational platforms, seminars, established knowledge resources, and peer collaboration.
• Stable and competitive salary with an extensive benefits package.
• Informal team culture and collaboration with specialists across long-term technology projects.
• hirify.global has operated since 2007 and reports annual growth of 60–100% over the past four years.