Junior Application Support Agent

Location: Brussels, Belgium

Company

hirify.global builds responsible digitalisation solutions for EU institutions and public and private organisations, with more than 8,900 professionals across Europe.

What you will do

• Act as the first point of contact for customers requesting technical assistance by email.
• Troubleshoot software bugs, system errors, and user problems in business applications.
• Document inquiries, issues, and resolutions in a ticketing system.
• Collaborate with business teams and software developers to escalate and resolve complex issues.
• Guide and train end users and maintain knowledge-base articles, FAQs, and self-service resources.
• Assist with testing and validating software updates, patches, and new features before release.

Requirements

• Bachelor’s degree in computer science or a scientific background such as agronomy or biology.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent written and verbal English, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset and commitment to high-quality service and support.
• Ability to work independently with minimal supervision in a fast-paced, dynamic environment.
• Willingness to learn new technologies and adapt to changing priorities and business needs.

Nice to have

• Previous customer support experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with help desk or ticketing systems.

Culture & Benefits

• Modern working environment with diverse teams and large-scale international projects.
• Competitive compensation and benefits package, including a hospitalization plan.
• Meal and commuting allowance, plus a mobility budget or commuting allowance where applicable.
• On-premises well-being activities.
• Continuous learning through Udemy for Business, ad-hoc training, and a personalized development plan.

Hiring process

• Upload a CV in English via the Apply button.
• Applications are treated as strictly confidential.