Helpdesk Engineer Software Applications (Robotics)

Location: Lokeren, Belgium

Company

hirify.global designs and manufactures robotic systems for intralogistics, including automated storage and conveyor systems.

What you will do

• Act as the first point of contact for customer Key-Users reporting incidents and questions.
• Receive, categorize, prioritize, and manage tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor dashboards and alerts for automated storage and conveyor systems and assist with login, permissions, and routine operator tasks.
• Escalate complex or unresolved issues to Level 2 Support with clear documentation.
• Maintain the knowledge base and support end-user training or refresher sessions when needed.

Requirements

• Technical or logistics background in IT, mechatronics, industrial engineering, or logistics.
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics.
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving.
• Customer-focused communication and interpersonal skills, with the ability to make customers feel comfortable during stressful situations.
• Ability to work with multiple systems simultaneously, including WMS, WCS, and monitoring dashboards.
• Fluent English, written and spoken, is required.
• Strong time management, prioritization, multitasking, and stress-resistance skills.

Culture & Benefits

• Work in an ambitious, young organization with opportunities to take initiative.
• Receive intensive training from experienced colleagues.
• Benefits include a company car with fuel card or charging pass, group and health insurance, meal vouchers, eco vouchers, net allowances, and a CAO90 bonus.
• Company laptop and iPhone with subscription.
• 20 vacation days plus 12 additional days for working a full year on a 40-hour week instead of 38 hours, for 32 days in total.
• Third-party recruitment agencies may not submit candidates without an accepted agreement; candidate registrations remain active for 12 months and cannot be resubmitted during that period.

Hiring process

• Apply through the vacancy application route; unsolicited third-party CV submissions are treated as direct applications without compensation unless HR has signed the relevant terms.