IT Support Specialist (English & French) (IT Support)

Location: Belgium; first- and second-line on-site support required

Company

hirify.global is a technology company focused on excellence, innovation, and tailored solutions across Europe in Cloud, Cybersecurity, Data, and Advanced Development.

What you will do

• Analyze incidents and provide first- and second-line customer liaison to maximize first-call resolution.
• Deliver first- and second-line on-site support.
• Record and track incident, problem, and request information.
• Participate in PC environment reconfiguration and installation.
• Document operational support procedures and draft technical content for the knowledge database.
• Test and administer applications while coordinating administration tasks with system and database administrators.

Requirements

• Minimum 4 years of relevant professional experience in IT Support.
• Fluent written and spoken English and French.
• High autonomy, broad IT knowledge, problem-solving, analytical, and technical skills.
• Very good knowledge of Microsoft Office applications and Windows 11.
• Very good skills with end-user computers and Windows computers.
• Experience supporting desktops, laptops, smartphones, tablets, and videoconferencing.
• Good understanding of major mobile device platforms and core mobile applications.
• Excellent communication and presentation skills, with the ability to work in a high-demanding environment.
• ITIL V4 Foundation certification; if absent, the certification must be passed within 3 months after the contract starts.

Nice to have

• Knowledge of Jira, Azure, and ServiceNow.

Culture & Benefits

• Work in a technology company operating across Europe.
• Focus on excellence, innovation, and tailored solutions.
• Role involves on-site IT support and collaboration with system and database administration functions.