Relationship Manager - Japan Institutional

Location: Tokyo, Japan; based in Tokyo and covering Japan-based institutional clients. Employees work from the office 4 days a week with flexibility to work remotely 1 day a week.

Company

hirify.global provides investment management solutions across global capital markets for institutional clients in more than 60 countries.

What you will do

• Serve as the primary contact for assigned Japanese institutional clients, maintaining relationships at working and senior levels.
• Lead regular client engagement, investment and service reviews, and daily communication while supporting satisfaction and retention.
• Lead or support onboarding of new clients and mandates, including requirements gathering, documentation, and launch readiness.
• Coordinate servicing structures, RFIs, due diligence, and client information requests with investment, product, platform, and operations teams.
• Escalate and resolve client service and operational issues while maintaining CRM records and supporting governance reporting.
• Guide Relationship Analysts and oversee client reviews, presentations, reporting materials, and account plans.

Requirements

• 10+ years of experience in asset management or related financial services, with a solid understanding of institutional investors’ needs in Japan.
• Proven client-facing relationship management, client service, or institutional servicing experience with Japanese institutional clients.
• Experience managing client onboarding and complex, multi-party servicing arrangements.
• Strong relationship management skills and credibility with senior clients and internal stakeholders.
• Ability to coordinate across multiple teams, functions, and geographies.
• Commercial mindset with an understanding of client retention and business growth drivers.
• Strong communication, problem-solving, and organizational skills, with sound judgment under pressure.
• Collaborative approach and willingness to guide and support junior colleagues.
• Broad investment knowledge of capital markets, including the ability to communicate market insights and represent equity, fixed income, and alternative portfolios to institutional clients.
• Native-level Japanese and business-level English, written and spoken.

Culture & Benefits

• Collaborative, client-focused environment with close interaction across the Tokyo office and regional teams.
• High degree of ownership and accountability for client outcomes.
• Office-based work 4 days per week with flexibility to work remotely 1 day per week.
• Equal opportunity workplace committed to considering candidates with diverse backgrounds and experiences.
• Workplace accommodations are available for candidates with disabilities who require support during the application process.