Lead Product Manager (Housing Repairs)

Location: Remote, with a pre-existing right to work and travel within the UK required.

Company

hirify.global develops software supporting public services, including housing providers, local authorities, healthcare, emergency services and transport.

What you will do

• Lead Product Managers responsible for the end-to-end NEC Housing repairs solution, from repair requests and work orders through scheduling, completion and customer communications.
• Capture and analyse customer and market needs, define product requirements, and provide specifications for Development and Test.
• Define the NEC Housing repairs proposition and manage the product lifecycle from concept and development through launch, support and retirement.
• Coordinate with third-party suppliers, systems integrators, solution architects, implementation, support, sales, marketing and pre-sales teams.
• Support customer consultations, user groups, bids, proposals, presentations and resolution of product-related issues.
• Monitor sector trends, regulation and market changes, recommending enhancements to the repairs roadmap.

Requirements

• Strong knowledge of social housing, including current sector issues, challenges and legislation relating to repairs.
• Good understanding and experience of technology and implementing housing management solutions used in the social housing sector, including HMS solutions.
• Experience designing robust business and process-based solutions with internal or external customers.
• Working knowledge of project lifecycles and structured methodologies, with experience delivering projects on time and to budget.
• Expert stakeholder management skills and experience securing commitment to agreed scope and outcomes.
• Experience in the IT sector in architecture, product management, business analysis or project delivery roles.
• Experience defining or specifying product enhancements with solution providers as a senior customer or supplier.
• Experience with UI/UX design, customer engagement and customer management, including senior management and director-level stakeholders.
• Excellent formal and informal presentation skills, independent working ability, complex problem-solving skills and the ability to manage multiple projects simultaneously.
• Ability to rapidly develop an appropriate understanding of new areas and technologies.

Culture & Benefits

• Remote work with a full-time employment arrangement.
• Private medical cover funded for employees, with optional family coverage.
• 25 days of paid holiday with the option to buy or sell days.
• Life assurance of four times basic salary and a group pension plan with employer contributions up to 8.5%.
• Flexible benefits, employee assistance support and free access to more than 15,000 LinkedIn Learning courses.
• Offers are subject to satisfactory vetting, references and occupational health checks; reasonable adjustments and accessibility support are available during recruitment.

Hiring process

• Applicants must provide documentary evidence of a pre-existing right to work and travel within the UK.
• Offers are conditional on satisfactory vetting, references and occupational health checks.