Technical Support Engineer

Location: Remote; role listed for Tbilisi, Georgia.

Salary: from $1,000 net per month.

Company

Plumsail develops online services for business-process automation used by more than 8,000 companies in 170 countries, including Fortune 500 companies, educational, government, and non-profit organizations.

What you will do

• Help customers understand Plumsail products and use them effectively for their business processes.
• Analyze customer processes, product capabilities, and integrated systems to recommend suitable solutions.
• Provide support primarily by email, using phone calls and screen-sharing sessions for complex issues.
• Guide customers through product adoption and help them maximize the value of the services.

Requirements

• 1–3 years of experience.
• Excellent written English communication skills are required.
• Strong empathy, active listening, and a desire to help others.
• Willingness to learn and stay current with evolving products.
• Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery.

Nice to have

• Experience with SharePoint and Microsoft 365 for Business.

Culture & Benefits

• Remote-first work with a flexible schedule and no micromanagement.
• Varied and challenging support tasks in a professional team.
• Annual stipend for self-education, fitness, coworking, medical services, health insurance, and wellness.
• Additional bonus for improving a home office.

Hiring process

• Complete a test task during the application process; if hired, the time is compensated as one full working day.