Senior IT Support Engineer (Microsoft 365)

Location: Ukraine; remote

Company

hirify.global provides IT services and workplace technology support for international stakeholders.

What you will do

• Resolve IT helpdesk requests and end-user technical issues while maintaining clear service communication.
• Administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Deliver onboarding, offboarding, access management, and technology adoption initiatives with internal stakeholders.
• Manage Microsoft Entra ID, security groups, user accounts, role-based access controls, SSO, MFA, and application access.
• Configure and support Windows devices through Microsoft Intune, including enrollment, compliance, patching, software deployment, and endpoint security.
• Support Slack, AI platforms, SaaS licensing, IT documentation, asset inventories, operational procedures, and knowledge base content; escalate complex issues when required.

Requirements

• Advanced experience administering Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Strong hands-on experience with Microsoft Entra ID, identity lifecycle management, security groups, and access governance.
• Proven experience administering Microsoft Intune for device enrollment, compliance policies, software deployment, and endpoint management.
• Solid knowledge of SSO, MFA, conditional access, and modern identity management practices.
• Strong experience supporting Windows environments and end-user devices.
• Demonstrated experience delivering IT projects involving automation, service improvement, security, or workplace technologies in addition to operational support.
• Good understanding of SaaS administration, collaboration platforms, and AI tools including Slack, ChatGPT, Claude, and Microsoft Copilot.
• Strong communication, stakeholder management, documentation, technical explanation, and cross-team collaboration skills.
• Fluent English required for daily communication, technical documentation, and collaboration with international stakeholders.

Nice to have

• Practical macOS administration experience.

Culture & Benefits

• Remote work from Ukraine.
• Work across identity management, endpoint management, collaboration platforms, AI tooling, automation, compliance, service improvement, and SaaS governance.
• Collaboration with internal stakeholders, cross-functional teams, vendors, specialized teams, and international stakeholders.
• Equal opportunity employment regardless of protected characteristics.