Senior Operations Support Engineer (Cloud/IT Operations)

Location: Thessaloniki, Greece; hybrid working model.

Company

hirify.global delivers responsible digitalisation and large-scale technology solutions for EU institutions and public and private organisations, with more than 8,900 professionals across Europe.

What you will do

• Manage high-severity incidents across interconnected enterprise systems and coordinate technical incident bridges.
• Lead technical investigations, root-cause analyses, post-incident reviews, and corrective and preventive actions.
• Define monitoring strategies, performance baselines, thresholds, and observability improvements for proactive issue detection.
• Coordinate preventive maintenance, environment optimisation, deployment validation, rollback procedures, and testing with DevSecOps and Database Administration teams.
• Monitor performance, conduct capacity analysis, prepare operational recommendations, and contribute to automation and service-efficiency improvements.
• Support middleware, API management, messaging, event streaming, data transformation, identity management, Linux/Unix, containerised, and cloud-native environments while applying ITIL processes.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of enterprise IT operations experience, including at least 3 years in a senior operational role managing complex cross-system incidents and problem investigations.
• Experience supporting and maintaining containerised and cloud-native production environments.
• Deep knowledge of ITIL Incident, Problem, Change, Release, Event, and Capacity Management.
• Extensive experience with middleware and integration technologies, including API gateways and management, data transformation, messaging, event streaming, and identity and access management platforms.
• Advanced proficiency with observability, logging, and performance-monitoring tools.
• Experience with Linux/Unix systems, container orchestration, CI/CD integration, automation frameworks, version control systems, and artefact-management solutions.
• Proven scripting and automation skills for operational tasks and process optimisation, including capacity planning, performance trend analysis, and operational risk assessment.
• Strong troubleshooting, analytical, communication, documentation, and coordination skills, including the ability to manage critical incidents and lead technical investigations across multiple teams.

Nice to have

• ITIL Intermediate or ITIL Managing Professional certification.
• Advanced Linux administration certification or relevant hands-on training.
• Cloud certification such as AWS, Microsoft Azure, or equivalent.
• Container and orchestration certification, particularly Kubernetes.
• Experience with enterprise-scale web and mobile infrastructure, advanced monitoring, observability, AIOps, or large-scale enterprise environments with strict operational, availability, and security requirements.

Culture & Benefits

• Hybrid working model in a modern environment.
• Onboarding support with a buddy and a personalized development plan.
• Competitive compensation and benefits package with health and life insurance, meal allowance, and commuting allowance.
• Well-being activities on premises and continuous learning through Udemy for Business and ad hoc training.
• Opportunity to work on challenging EU mission-critical projects affecting millions of citizens.

Hiring process

• Upload a CV in English via the Apply button.
• Applications are treated as strictly confidential.